Privacy Policy

These Terms and Conditions apply to all visitors/contacts/requests through our website www.hellenicshelf.gr which is owned and operated by “Hellenic Shelf GP”, a wholesale company of agri-food products with headquarters in Thessaloniki / Greece.

If you use any “Hellenic Shelf” service, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer and you agree to take responsibility for all activities that occur on your account or password.

“Hellenic Shelf” sells products for children and adults, but sells them to adults who can buy them wholesale.

“Hellenic Shelf” reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.

In order to use our offers, the customer commits to provide true and complete information as part of the registration process. If this is not adhered to by a customer, the seller expressly reserves the right to refuse a customer’s registration or order. Furthermore, the seller accepts no liability for false information provided by the customer through the website.

By using www.hellenicshelf.gr you accept and agree to these Terms and Conditions, our Privacy Policy and any other terms and policies that we may post on our website or notify you in writing from time to time.

The Terms and all other policies on this website are subject to change without prior notice. Amended Terms and Conditions or other policies will be posted on our website and will be considered binding on any purchases made after they are posted.

These Terms and Conditions are independent meaning that the cancellation of one of them does not invoke the cancellation of the Terms and Conditions as a whole. If any of these Terms and Conditions are held by any court or competent authority to be illegal, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions, which will continue to be valid and enforceable to the fullest extent permitted by law.

Only orders from persons aged 18 years and over will be accepted. By placing an order you certify that you are an adult under the laws of your country or place of residence.

We will confirm receipt of your order by sending you an email to the email address you have registered with us.

Acceptance of your order means that we have sent you an email confirming that we have sent your order details. A contract will be formed between us at the point that we send you an email confirming that we have sent your order. If your order contains certain items and the email confirming that we have sent your order does not refer to any of them, the items that have not yet been sent to you do not form part of this contract.

We may not be able to accept your order for the following reasons:

1. The product you have ordered is out of stock.

2. There is an error in the pricing or description of the product.

3. Failure to comply with the order criteria set out in these Terms and Conditions.

In any of the cases listed above we will notify you within 72 hours of placing your order.

Care has been taken to ensure that the descriptions, images and specifications of each product are accurate. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your display of each colour will accurately reflect the colour of the products delivered. We may, from time to time, change the dimensions, specifications and quantities of products displayed on the website without prior notice.

All products displayed on www.hellenicshelf.gr are subject to availability. Due to the seasonal nature of some of our products, they may not be available at any time. Our website is regularly updated to ensure that our stock quantities are accurate. However, as we strive to ensure the highest quality and freshness for our products, availability irregularities and shortages may occur.

“Hellenic Shelf” reserves the right to withdraw any product from the www.hellenicshelf.gr website at any time and to remove or edit any material or content on the website without prior notice and without any liability for any damages resulting from such actions.

In the event of an order for a product that is no longer available, we will contact you within 72 hours to inform you of the shortage.

There is no right of withdrawal by the customer

Prices as well as shipping costs and conditions
All prices that may be quoted on the website do not include VAT and are fixed for the customer, plus selected shipping costs.
Products are shipped from Greece.

Shipping methods can be selected by the customer.

The warranty period for defects of all offered purchased goods offered is, however, for both individuals and businessmen or companies maximum 60 hours , especially because they are transitional food.

Defects of the purchased goods arising during the aforementioned warranty period will be reported to the seller immediately after their discovery (timely notification of defects). The seller is entitled to ask the buyer for proof of the defect corresponding to the defect in documents such as pictures, etc. In case of a defect in the product, it must be disposed of by the buyer at his own expense.
Any warranty on the part of the seller is void in any case if the defects have occurred in the purchased products for the following reasons.

Any liability for third party or consequential damages, as well as for loss of the purchased product, is excluded. The seller is not liable for negligence caused.

The seller is not responsible for error-free and/or continuously available data communication via the Internet. He is not responsible for any technical and/or electronic errors that occur during the ordering process.
The use of the products offered by the seller is the result of the product descriptions on the website and on the packaging belonging to the products.
The seller assumes no responsibility for any deviation in the use of the products by the customer.

Data necessary for the use of the aforementioned platform will be treated confidentially. In addition, the seller protects the interests and privacy of the users.
By using the platform, users and/or buyers expressly agree that the data will be stored on the external server of the seller’s provider in accordance with the applicable data protection regulations.

Customers may provide additional information to Seller in connection with questions or otherwise, Seller will process such information in accordance with applicable data protection laws.

The User agrees that the information provided when using the systems may be viewed and processed by Seller’s employees and platform operators.

The seller has intellectual property rights to all image patterns for the products sold on the aforementioned Internet platform. Any use of these works by third parties can only be made with the written consent of the seller.

These General Terms and Conditions and the corresponding purchase contract are concluded exclusively under Greek law, excluding the United Nations Sales Convention.

The jurisdiction for disputes arising from this contractual relationship – subject to compulsory jurisdiction – between the seller and its customer is Thessaloniki or the competent court for this area.

If one or more clauses of these terms and conditions are invalid in whole or in part, this shall not affect the validity of the remaining provisions of the contract. In that case, the invalid provision shall be replaced by a new, legally permissible provision which approximates as closely as possible the economic effect of the ineffective or invalid provision. If an ineffective contract clause is not subsequently corrected, it will be replaced by a relevant legal provision.